Zettle Terminal
My role: Design manager, managing 6 designers. Terminal was one of the 3 teams I was managing within Hardware.
Year: 2021
We launched an all-in-one device designed to help sellers become truly mobile.
My team brought deep expertise in hardware development and was highly effective at setting up and synthesising results from pilot programs. I contributed by helping organise backlogs and timelines, building the team’s confidence to share project findings across the company, and ensuring strong support for hardware accessibility throughout the process.
User needs & use cases
All-in-one
“Flexible with all-in-one, no need to have an iPad as in the current setup”
Portability
“Mobile connectivity will enable us to move from the counter”
Table service
“It gives us the option to go where the customers are”
Barcode scanning
“It’s incredible for entry of stock inventory when orders come in, saves staff hours!”
“Helps us finding products more easily!”
Results
🏆 We managed to build a fully accessible Terminal (both for seller and buyer) - one of the first in the market
🏆 Launched in November 2021
🏆 Hired a senior full time designer
🏆 Today about 10% of Zettle’s volume is processed via Terminal